Deposit and loss limits
Set an amount that you can afford to lose. Limits restrict access to money; they do not make gambling outcomes predictable.
Understand the platform
Casino Joy licence & safety
Operator information, Curaçao licensing, the UK regulatory position and practical player controls
The operator
Fortuna Games N.V. and Curaçao licensing
Casino Joy is operated by Fortuna Games N.V. The Curaçao Gaming Authority certificate associates the company with casinojoy.com and lists licence OGL/2024/112/0974 as active.
| Detail | Information |
|---|---|
| Operator | Fortuna Games N.V. |
| Company number | 162413 |
| Authority | Curaçao Gaming Authority |
| Licence | OGL/2024/112/0974 |
| Certificate status | Active |
| Casino domain on the certificate | casinojoy.com |
The casino domain and this information website’s domain, casinoojoy.com, are separate addresses. An operator’s certificate must be read against its listed domain.
View the Curaçao licence certificateFor UK visitors
Understanding the regulatory difference
A Curaçao licence does not authorise remote gambling services to consumers in Great Britain. A gambling business serving Great Britain needs the appropriate UK Gambling Commission licence. The protections, complaints routes and regulatory requirements are different.
GAMSTOP is a separate self-exclusion service for participating online gambling businesses. Do not assume that a licence confirms either participation or non-participation.
Safer gambling
Limits, breaks and exclusion
Time-outs
A temporary break suspends access for a chosen period. It can be useful when gambling takes more time or attention than intended.
Self-exclusion
Request exclusion when you need a longer restriction. Operator-specific exclusion may not cover other gambling websites.
Self-assessment
A self-assessment can help identify harmful patterns. Seek support if gambling affects finances, relationships or daily life.
Identity verification
Your account details must match
Identity, address and payment-method checks apply before the first withdrawal. Incomplete or unclear documentation can hold a request while it is reviewed.
Read the KYC checklist and payment guideHelp & complaints
Where to get support
For account questions or a complaint, contact the casino’s live chat or [email protected]. Keep the relevant transaction reference and correspondence. Never publish identity documents or full payment credentials in a public message.
For independent support, GamCare offers information and help with gambling-related harm. NHS guidance explains support and treatment options.
About this website